By Roland Bates, President, NPI/GPI
National Property Inspections and Global Property Inspections have been training and supporting franchise owners for a long time — nearly 30 years — and we always have our ears open as to what our competitors in the property inspection franchising industry are doing. We also pay attention to what other franchisors are doing in other industries. We realize that if our competitors are doing something right, then we can learn from that. And, if they are doing something wrong, we can learn from that, as well.
I believe that our competitors make us better. It’s like running a 100-meter race: You don’t know how fast you are until you have an opponent. But when I say “race,” I don’t mean that it’s a literal race to see how many franchises you can sell or how fast you can sell them. In fact, I think that is one of the biggest mistakes a franchisor can make.
I cringe when I hear, “the fastest-growing” anything. I think most of our property inspection franchise competitors are good in one way or another, and we all make each other better. On occasion, however, I have been shocked and saddened to learn how little training and support some franchisors in other industries have provided to their franchisees. We franchisors live on royalties; thus, it behooves us to give our franchisees the best training and support we can. Not only is it the right thing to do, it’s just good business.
At NPI and GPI, we must provide the classroom and field training necessary for our franchisees to obtain their home inspector licenses. But it doesn’t matter if they are great inspectors if they don’t know how to make the phone ring. In addition to all of the technical training, we have our own unique way of teaching franchise owners the business of property inspection from beginning to end. Yes, our franchise owners need to know and understand the technical side of home inspection, but managing and marketing their businesses effectively is just as important.
In our minds, support from a franchisor shouldn’t end when a franchisee heads home — that’s when it begins. We take pride in the way we do things, and it works for us. So, I’d like to give a quick shout-out to all franchisors and business opportunity providers: Don’t forget that your franchisees have paid you a huge compliment by showing faith in you (and probably writing you a check), so please provide them with the best training and support you can. Then, everyone wins.