Tag Archives: success stories

National Property Inspections, Inc., Named in Two CNBC.com Articles

Eldon "Scooter" Holliday

Eldon “Scooter” Holliday

National Property Inspections, Inc., parent company of National Property Inspections in the United States and Global Property Inspections in Canada, is pleased to congratulate NPI franchise owner Eldon Holliday for being named one of America’s Star Franchisees 2016. The list, compiled by CNBC.com in conjunction with research partner Franchise Business Review, evaluated nearly 30,000 franchise owners across the United States seeking one star franchisee in each state. Although Holliday lives in Olive Branch, Mississippi, his territory crosses the border into Memphis, and he was selected as the Tennessee star franchisee.

“I am honored to be recognized by CNBC.com,” Holliday said. “I’ve worked hard to build my NPI franchise, and I’m grateful that I’ve had a strong company behind me. That support has made all the difference. I feel like NPI is dedicated to my success.”

Holliday, whose background is in automotive repair, started his franchise nine years ago. Although he has a mind for mechanical things, he didn’t have a background in construction. He credits NPI’s top-notch training program and ongoing training to helping him achieve great success with his business.

“Eldon is a fantastic franchisee,” said Roland Bates, president and founder of National Property Inspections, Inc. “He is one of our award-winning franchise owners because he consistently pushes himself and takes his business to the next level. He has proven that our franchise system works well, and helps entrepreneurs succeed.”

CNBC.com chose America’s Star Franchisees based on franchisee satisfaction and high regard for management, as well as the following franchisor criteria:

  • Strong proof of concept in multiple markets
  • Clean review of the franchise disclosure document
  • Solid financial performance and a good opportunity for franchisee return on investment

In addition to the news about Holliday’s selection, National Property Inspections, Inc., was named yesterday on CNBC.com’s list of “9 Low-cost Franchises That Can Make You Rich.”

“We have worked very hard for many years to make our franchise one of the best,” Bates said. Because we are dedicated to our franchisees and to helping them succeed, we have high franchisee satisfaction, and that has opened doors for us. We are well-known and respected in our industry, and I am convinced that’s because we live up to our motto and operate with honesty, integrity and professionalism in everything we do.”

To read the full article about America’s Star Franchisees 2016 and learn more about Holliday’s experience with NPI, please visit http://www.cnbc.com/2016/05/11/50-big-franchise-success-stories-americas-star-franchisees-2016.html.

To learn more about an NPI or GPI franchise opportunity in your area, click one of the links below:

NPI/GPI Franchise Owners Win Big at 2015 Annual Conference

NPI and GPI Pinnacle Award Winners

NPI and GPI Pinnacle Award Winners

National Property Inspections, Inc., parent company of National Property Inspections in the United States and Global Property Inspections in Canada, gave awards to 43 franchise owners who are top performers in five categories: the Platinum Award, the President’s Club, the Pinnacle Award, the Pacesetter Award and the Ambassador Award. In addition, four franchise owners were inducted into the NPI/GPI Hall of Fame.

The awards banquet was held during the 2015 NPI/GPI Annual Conference in downtown Omaha, Nebraska, Nov. 13 and 14. Franchisees from across the United States and Canada attended, as well as their spouses and employees.

The Platinum, President’s Club, Pinnacle and Pacesetter awards are based on three main criteria:

  1. Reported earnings and percentage of growth from the previous year
  2. Size and location of franchise market
  3. Length of time the franchise has been in operation

The Ambassador Award is given to franchise owners who have consistently demonstrated goodwill toward their fellow franchisees by offering field training, mentoring and business advice, and they have often helped recruit or onboard new franchise owners. Hall of Fame inductees have owned their franchises for 15 years or more, have won multiple NPI/GPI annual awards, and have demonstrated the highest level of ethics and integrity in their business dealings.

“We have outstanding franchisees, and these awards are our way of recognizing our top performers in various markets,” said Roland Bates, president of National Property Inspections, Inc. “Our franchisees did more business collectively this year than any year in the past. They have worked extremely hard to build their businesses, and every award winner is most deserving of their award.”

NPI franchise owners John Braddock, Castle Rock, Colorado, and Steve Anderson, Goodyear, Arizona, were recipients of the NPI Platinum Award.

NPI and GPI President's Club Award Winners

NPI and GPI President’s Club Award Winners

Several franchise owners received the NPI/GPI President’s Club Award: Rich Buhrman, Hedgesville, West Virginia; Eldon Holliday, Olive Branch, Mississippi; Gerry and Susan Millen, Regina, Saskatchewan; Ron Schenck, Kennewick, Washington; Rodney Twyford, San Antonio, Texas; David Riley, Savannah, Georgia; and Chris Marshall, Doylestown, Pennsylvania; Andy Hasler, Camarillo, California; Scott Cowan, Oakley, Utah; Greg Mathias, Lloydminster, Alberta; Cam Ralston, Grand Prairie, Alberta; Matt Tracy, Doylestown, Pennsylvania; Jim and Susan Giuffre, Ocean Isle Beach, North Carolina; Wes and Crystal Grant, Indian Trail, North Carolina; Ron and Kate Griffith, Clinton, Connecticut; and David Perrin, Roanoke, Virginia.

Recipients of the NPI/GPI Pinnacle Award were the following franchise owners: Jason Bancroft, Gilbertsville, Pennsylvania; Lawrence and Kathy Englehart, Dartmouth, Nova Scotia; Todd Newhook, Markham, Ontario; Tom and Carrie Trotter, Troy, Ohio; Doug Versaw and Margaret Herrera, Golden, Colorado; Tim Williams, Lynn Haven, Florida; John Nelson, Manassas, Virginia; Brett Freebody, Carle Place, New York; Mark and Trasi Crowley, Bettendorf, Iowa; Andy Smith and Daryle Wilken, Omaha, Nebraska; Terry Haynie, Indian Springs, Ohio; Stephan Quigley, Forest Hill, Maryland; Ed Lannon, Miramar Beach, Florida; Charlie Panellino, Smithtown, New York; George Gould, St. Charles, Missouri; Ron Pronchuk, London, Ontario; Tim Forest, Sylvan Lake, Alberta; Greg Eckert, Amelia, Ohio; Steve and Lynn Gregory, Floyd, Virginia; Pat Standefer, Richardson, Texas; and Chae Bybee, Sheridan, Wyoming.

Max Cheang, Cumming, Georgia, was the winner of the NPI Pacesetter Award.

The following NPI franchise owners won the Ambassador Award: Sean Green, Flower Mound, Texas; Tony Marino, St. Petersburg, Florida; and Pete Lauterer, Denver, North Carolina.

Four outstanding, longtime franchises were inducted into the NPI/GPI Hall of Fame this year: Robert and Heather Gould, St. Charles, Missouri; John Fast, Chattaroy, Washington; Tracy Murphy, Great Falls, Montana; and Thom Bowyer, Kentwood, Michigan.

National Property Inspections, Inc., wishes to commend all of its 2015 award winners. “These franchise owners have worked tremendously hard for many years, and every one of them deserves their award,” Bates said, “We at NPI and GPI truly appreciate their dedication, ambition and hard work. I offer my sincerest congratulations to all of them.”

New York Franchise Owner Is Enjoying the View From the Top

SansoneAfter more than 25 years as a property inspector, Tom Sansone of Rochester, New York, feels like he’s s scaled a mountain, and for the former Kodak employee, the view from the top is picture perfect.

Sansone spent nine years working for Kodak, during which time he developed a prototype for a Kodak color copier, when he purchased his National Property Inspections franchise in 1988. He felt like he was facing a mountain when he learned that many of his competitors were licensed engineers.

Sansone didn’t let that deter him, though. First, he took engineering courses at area colleges. Next, he offered to bring along a structural engineer if his clients felt they needed one. Today, his reputation and track record speak for themselves, and his business has grown steadily since those early days when Sansone was looking up at the peak. In fact, he is an NPI award winner for his successful efforts.

“I tell customers who ask that being an engineer doesn’t necessarily qualify someone to do a property inspection,” Sansone said. “More important are credentials, such as my membership in the American Society of Home Inspectors (ASHI). I explain that the thorough ASHI exams, the continuing education credits and other aspects of membership. I top off my sales approach by touting the many benefits that NPI offers, including the six-month warranty on mechanical systems and appliances.”

NPI’s numerous business benefits were what first attracted Sansone to purchase a franchise. I felt I received the best value for my money with NPI,” he said. Sansone then began the process of building his business by making contacts with the many Realtors in his area and friends who he knew might need his services.

One of his best marketing programs has been to deliver Christmas gifts to Realtors and attorneys who referred business during the previous year. When he’s out delivering the gifts, he restocks his brochure holders with the latest pieces he’s purchased, so his name stays top of mind for his customers. He also distributes free coffee mugs to customers who pass along referrals.

“After so many years in business, I have the reputation of being one of the most thorough inspectors in the area,” Sansone said. “I’m accurate, fair and honest — I don’t want to miss anything. I really strive to do the best quality inspection, and I’ve never had a complaint with the Fair Business Council, which is our version of the Better Business Bureau.”

In his spare time, Sansone has kept his structural and mechanical skills honed by remodeling investment homes he’s purchased.

His advice to new inspectors is, “You’ll get out of the business what you put into it if you consistently market your company. Quality service will allow  you to build your business.”

Taking a Risk Paid off Big for Florida Franchise Owner

marino_tonyTony Marino had worked at the same printing company for 25 years when the company shut down his division despite solid production numbers. From that point on, Marino decided to take a new career path: self-employment.

“If I was going to fall on my face,” he said, “it was going to be my own two feet I tripped over.” Marino had little experience running any kind of business. He and his wife, Donna, wanted to move to Florida. He also needed a flexible business that he could build while caring for Donna, who is fully disabled after a spinal operation when she was 19.

Marino started reading entrepreneurial books and focusing on home inspection, a career turn he thought might fit the bill. He contacted several franchises but focused on National Property Inspections after talking with Julie Erickson, director of franchise sales.

“She told me I could call any of the NPI franchisees,” Marino said. “I thought, ‘What? Any of them?’ That hit me hard. If a company can trust that any and all of their franchise owners will represent them well, I figured I was on to something.”

Marino called 10 or 15 franchisees, spent many hours on the phone with Julie and eventually selected NPI. The Marinos sold everything they owned, including the home of their dreams, ignored the repetitive voices of their friends telling them they were crazy, and moved to St. Petersburg, Florida, where they purchased available NPI territory on the Gulf Coast.

“We drove into town having never visited the area and said, ‘OK, we’re home,’” Marino said. Two months later, he flew to Omaha for two weeks of training with NPI. He completed ride-alongs with an NPI neighbor and started implementing the NPI marketing program.

“The rest is history,” Marino said. “It took me less than a year to equal the pay scale I had achieved in more than 26 years at my old job (and I was well-paid). Plus, no seven-day workweeks, no night shifts and best of all, no bosses.”

Marino implemented his business plan by focusing on four things that seemed to jump out at him time and time again when he was reading all those entrepreneurial books: “Be honest, have integrity, treat fsbase, focusing his marketing on reaching the more successful Realtors in his area — the ones who sell despite market fluctuations.

Marino won the NPI Pacesetter Award in 2006, less than three years after getting into the business. In 2014, he won the NPI Pinnacle Award, an award given to top-performing NPI franchise owners.

“That’s just the sauce on the pasta,” Marino said. “The reality is that at age 46 I took a chance on myself, stepped out of my comfort zone and became my own boss. I am now in control of my own destiny. You don’t know how great that is until you are there.”

‘Other Property Inspection Companies Weren’t on the Level’

pigeonRoger Pigeon didn’t know anything about the home inspection business until he became a customer himself — and a dissatisfied one, at that. Pigeon and his family were relocating to San Diego in 1999 and purchasing a house when they got their first look at the property inspection industry.

“I didn’t really know what to expect, but when the inspector charged $225 for a half-hour inspection and missed a lot, I thought, ‘I could do a better job than that.’”

Pigeon learned more about the home inspection industry — and National Property Inspections — from Entrepreneur Magazine. “Other property inspection companies weren’t on the level,” Pigeon said, “but the people I talked with at NPI were just great.” After working in the building and machine maintenance industry in San Diego and Utah for 14 years, Pigeon decided to start his own NPI franchise in November 1999.

Franchising the NPI Way
When he began his business, Pigeon faced considerable competition in his San Diego-area market. “I joined the Chamber of Commerce and the Realtor’s association, shook a lot of hands, then did a good job on inspections,” he said. “That brought me referrals.” He built contacts by attending Realtor meetings, providing the snack for those meetings, and distributing his business cards.

Promptness, attention to detail and professionalism have helped Pigeon stand hand and shoulders above his competitors. “I’ve done well over a thousand inspections to date, and I’ve never been late,” Pigeon said.

Pigeon, an NPI Pinnacle Award Winner, hopes to continue to grow his business and plans to begin training his son, Nicholas, to help with inspections. “Each year my business grows and grows,” he said.

His advice to new inspectors is to play a positive role in the inspection process. “You need to tell it like it is, but there are always positive ways to do that,” Pigeon said. “Just do a good, thorough job and be courteous, and you’ll get business in return.”

Award-winning Franchisee Has Been With NPI More Than 25 Years


NPI Franchisee Ken Helbing

In 1988, Ken Helbing was working as a loss control inspector for the insurance industry when he spotted an ad in USA Today for National Property Inspections franchises. In the ad, Helbing saw the opportunity to parlay his skills, experience and education into his own business. “I thought the home inspection industry would be an up and coming business,” he said.

During his more than 25 years as an NPI franchise owner, Helbing has seen tremendous success, including three NPI President’s Circle Awards and expansion of his territory. But Helbing has also found something that money can’t buy: the satisfaction of knowing that he’s making a difference. He remembers the first time he had that feeling:

“An elderly lady — a widow — called to tell me she was happy she hired me to do an inspection of a home she had considered buying. There were several problems with the home. It was a great feeling not letting her get into something that might have cost her all of her savings.

“It’s important to call a spade a spade and conduct a good, fair and honest inspection,” Helbing said.

In spite of his success as one of the top NPI inspectors in the United States, Helbing remembers his first few weeks in business as overwhelming. “The challenge was getting my name out,” he said. “But I have a very good market in the Milwaukee, Wisconsin, area. About 80 percent of the homes sold here are inspected.”

Referrals have been Helbing’s most effective marketing tool. “I always ask the Realtor and the buyer to be present at the inspection,” Helbing said. “This provides the opportunity to impress my clients with my knowledge. When they see the thorough, in-depth inspection and the tools and equipment I use, the referrals start to snowball.”

One tool in particular has helped set Helbing apart from his competition in the Milwaukee area: “Not all inspectors have carbon monoxide detectors, and many inspectors charge extra for this service, which is included in our inspection fee.”

Besides offering outstanding customer service, Helbing advises new franchise owners to stay focused on their goals. “Don’t get bogged down with the overwhelming aspects of starting a business, but instead focus on the big picture. You do have to be prepared to work long hours and be persistent — just hang with it.

Helbing also advises new inspectors to work hard to keep expenses and overhead in check. “It’s particularly important in the first couple of years to maintain good pricing practices — not too high or too low — and to just run a good, profitable business.”

South Carolina Franchisee Considers NPI a Partner


NPI Franchisee Hank Shadwell

Hank Shadwell received his bachelor’s degree in communications and theater. He was looking for a job in television when he decided to start work in construction — specifically electricity. After becoming a master electrician, Shadwell started his own residential and commercial company, Shadwell Electric Company. However, when the commercial construction industry in his hometown collapsed and never recovered, he began looking at new options for owning his own business. Property inspection quickly became the leader.

Shadwell determined that he wanted to be part of a franchise system rather than start his business independently. “After a lot of research, I was convinced that the only way to make this business work was to partner with people who knew the home inspection business,” Shadwell said. “That resulted in a lengthy search for a company that was a good fit for my needs.”

Choosing the Right Franchise System
“I was looking for a company that supplemented my talents and could inspire me to go outside my comfort zone,” Shadwell said. “A partner, not a management firm. A company that would have a vested interest in my success and be willing to help me achieve my goals and push me a little further. NPI fit that bill.”

Shadwell was impressed with National Property Inspections’ history, low turnover rate and royalty requirements. “With most of the others, you pay an 8 percent royalty plus another 3 percent for advertising and marketing,” he said. “NPI let me take the 3 percent and invest it where I thought it would do the most good rather than charging me.”

At NPI, Julie Erickson, director of franchise sales, spoke with Shadwell on multiple occasions. “After speaking with Julie, a very down-to-earth person who is honest and genuine, I called several NPI franchisees to get answers to specific concerns I had and questions about the company’s commitment to the franchisee. I received positive responses from everyone.”

In May 2005, Shadwell signed with NPI to open his own franchise in Dalzell, South Carolina.

Franchising the NPI Way
Shadwell has never regretted his decision to purchase a franchise. “There is no way I could do what NPI does for me,” he said. “The marketing assistance alone is worth what I pay in monthly franchise fees. Also, having someone with expertise in construction beyond my own experience — especially as it relates to the inspection business — is priceless.”

NPI offers technical support in the field for its franchisees seven days a week, should they encounter questions or problems while out on inspections. Furthermore, NPI offers ongoing marketing support, with a dedicated marketing team to help franchise owners with marketing and networking, their websites and search engine optimization, and much more.

“One of my weakest areas has been in marketing,” Shadwell said. “Both Kim [Stevens] and Bill [Erickson] have continued to coach me in ways to find new clients.”

NPI’s national name exposure has helped Shadwell with business from out-of-state buyers who come to the local air force base in Sumter. “And obtaining licensing and certification through NPI was critical in developing ongoing relationships of trust among Realtors who look to me for expertise,” he said.

Shadwell looks forward to the NPI annual meeting every November, where franchise owners can develop new skills and refine old ones. One of the biggest benefits of the annual meeting is that NPI franchise owners from across the country can get together and learn from one another.

“I learn so much while I am with them that it’s like getting paid for on-the-job training. The friendships developed within the NPI organization are invaluable to me. It is nice to know someone has my back and I can help others as well.” In fact, Shadwell’s willingness to help other franchise owners earned him an NPI Ambassador Award in 2007.

Success With NPI
Shadwell said that NPI’s support has been a vital part of his ability to deliver a top-notch service with his home and commercial inspections. “Whenever I have called the home office, someone has always been available to speak to me,” he said. And not just for technical issues; Shadwell said that when he has had any type of issues the NPI staff has been ready and willing to help — including Roland Bates, president of NPI.

NPI trains its inspectors on both residential and commercial inspections, giving them more opportunity than with other franchisors. Shadwell also provides his clients with infrared inspections, and he said that he has found this diversification of services central to his business.

“I am extremely pleased about where I have gotten to, despite the downturns in the economy,” Shadwell said. “NPI’s diversification helped provide streams of income that brought me through tough times. It has been a great ride, and I don’t see anything changing until I retire — which will be later rather than sooner.”

Award-winning Franchise Owners Love Being Their Own Bosses


NPI Franchisees David and Jackie Riley

With a background in business management, David Riley worked as a service manager for a corporation when he decided he wanted to go into business for himself. He did a lot of research to find the opportunity that best suited his skills and background. Property inspection seemed like a good fit.

“I knew an average amount about home construction and mechanics from my father and father-in-law, and I felt that with the right training, I could be successful in property inspection,” David said. “I was looking for a company that I could develop and grow the way I wanted to.”

David’s father was a carpenter, and David helped him lay foundations and install roofs, in addition to learning woodworking skills. David’s father-in-law was an electrician, and David assisted him on various projects. With that background, property inspection seemed like a good opportunity for David.

Choosing the Right Franchise System
The Rileys didn’t consider starting their inspection business independently; they knew a franchise was the best way to go. “The franchise model takes so much of the guesswork out of the starting your own business,” said Jackie Riley, David’s wife. Furthermore, David had owned a franchise business in the past, so the Rileys understood the value of a franchise system.

“Our first favorable impression of National Property Inspections was from the brochures we received,” Jackie said. “They were more professional looking than similar brochures from other franchises.”

“Once I narrowed my search to home inspection franchises,” David said, “I did my due diligence on several different companies. I was very impressed with NPI’s staff in Omaha. NPI seemed to be the most professional company and appeared to offer the most support. I had a good feeling from the beginning that they were invested in my success and would help me with marketing and training.

In July 2006, the Rileys signed with NPI to start their own franchise in Savannah, Georgia.

Franchising the NPI Way
David attended the NPI training academy in Omaha, Nebraska, to get the training he’d need to start his franchise. “The technical training was excellent,” he said. “They also gave us training on how to get started with marketing and hit the ground running.”

David said that his greatest challenge in starting the business was balancing inspections, scheduling, marketing and bookkeeping. “I was able to grow the business quickly, though,” he said. “Jackie came on with me after 18 months, our son Patrick joined the business in 2011, and we have added an inspector helper.”

Since Jackie, whose background is in insurance compliance and sales, has taken over the marketing responsibilities, she has the time to develop relationships and has become active in the local board of Realtors. The Rileys said that another key to their marketing success is the fact that they have diligently followed NPI’s marketing plans and have gravitated toward those that work best for their business.

The Rileys said that they remain impressed with the dedication of the NPI home office team in Omaha. “Kenn [Garder] and Randy [Yates] are always available for technical questions,” David said. “Kim [Stevens] was great with marketing tips when I was getting started. Nancy [Resset] has bailed me and Jackie out of some software quandaries several times.”

Success With NPI
The Rileys have won multiple NPI awards: They won the NPI Pacesetter Award in 2009; the NPI Pinnacle Award in 2010; the NPI Presidents Award in 2011; and the NPI Platinum Award in 2012, 2013 and 2014. These awards are given to top-performing franchises.

“We enjoy the freedom and successes of owning our own business and being able to grow it as a family business,” David said. “I have gained a lot of satisfaction out of growing a successful business from the ground up. I have always been competitive and don’t like to fail, and that’s what makes me strive to succeed.

“Our experiences with NPI have been extremely positive,” David continued. “With the help and support of NPI, we love the business we have.”

Determination and Perseverance Bring Success for California Franchise Owner

Gilly New

NPI Franchisee Jeff Gilly

After a successful career in middle and senior management positions in the managed-care and health care field, Jeff Gilly of Carmichael, California, found himself in the market for a new job. The start-up company he was working for in 1998 lost its financial backing, and Gilly was out of a job. He searched for work but, like so many other successful and experienced professionals in a volatile economy, he found that he was overqualified for most of the available jobs. After six months of job hunting, he decided he should try something new.

Gilly had what many others don’t: a positive attitude, perseverance and a sense of humor that shines immediately. “I decided to try to make things happen rather than let things happen to me,” Gilly said. And with that, he took matters into his own hands and set out the criteria he wanted in a new career.

“First, I didn’t want brick-and-mortar — a 24×7 business with employees,” he said. “I did want a good income that would take me gracefully into my retirement years and a business that I could someday sell.”

So, Gilly began investigating his options.

Choosing the Right Franchise System
“After considerable thought and research, property inspections floated to the top of the list,” he said. And, after researching the property inspection business, Gilly knew he wanted to be part of a franchise system rather than start his business independently. “I wanted the technical backing and training of professionals in the field, as well as the reputation of a proven leader in the business.”

“After evaluating four or five franchisors, National Property Inspections came out the leader,” Gilly said. “The rest is history. I felt NPI offered the best bang for the buck. Some of the initial investment comes back to you in training, supplies, software and computer equipment.” Moreover, NPI offers exclusive territories, which Gilly considered a real plus, as most NPI competitors don’t offer this.

“But most of all I liked the people at NPI,” Gilly said. “There is something to be said for Midwestern values. That made my decision pretty easy.” For Gilly, NPI stood above the competitors because of the company’s honest business ethic. “If Roland Bates tells you it’s Christmas, you can hang your stocking!”

Gilly signed with NPI in September 1999.

Franchising the NPI Way
Going it alone, especially in unfamiliar territory, can be intimidating, and Gilly knew his chances for success increased with the support of a national franchise system. “It’s difficult enough for new business owners to succeed in their first year,” Gilly said. “The NPI franchise program not only helps with the technical aspects, but it also helps with business management, which is a real advantage in getting started.”

Gilly jumped right into his new career in the Sacramento area, where he faced 75 to 100 competitors from day one. “It was a challenge because a lot of Realtors’ offices don’t allow home inspectors in,” he said. Nevertheless, he found that he had several advantages over his competitors.

NPI’s proven formula, state-of-the-art products and respected name helped set Gilly apart from the competition. He introduced himself to his market by distributing NPI’s newsletter, The Inspector, and his price sheets. He also convinced real estate clients to allow him to attend sales meetings where he showed off his gadgets and tools of the trade.

Using his sense of humor and engaging personality, Gilly makes every effort to get to know his clients. “People do business with folks they know and trust,” he said. “Don’t be afraid to inject your personality into the process. Buying a home is one of the most emotional, gut-wrenching decisions for many people. The easier you can make it, the better for everyone.” As a result of his efforts and hard work, Gilly earned NPI’s Pinnacle Award in both 2002 and 2003, as well as the notable NPI President’s Club Award in 2004.

Gilly holds the NPI training program in high regard, saying that it covers more than just the material taught over the course of two weeks. “It doesn’t end there,” he said. “The ongoing training never ends. A week doesn’t go by when I don’t call Omaha for technical assistance or confirmation or go on the Internet to have a question answered. The NPI technical staff are knowledgeable, accessible and responsive. The learning is continuous, and they are integral components in that journey.”

In addition to the technical staff and support, Gilly said that NPI’s reporting software, Inform™, is a key ingredient to the success of his business. “Both the technical support and the software evolve as conditions evolve, and both are key elements in how I present myself to the marketplace,” he said.

Success With NPI
After more than 15 years, nearly 5,000 inspections and three awards, Gilly has no regrets about his decision to become an NPI franchise owner. His franchise has given him flexibility in his schedule and a good income, he said.

“The best I can say is that if I had to do it over again, I would follow the same path I followed over 16 years ago, without reservations.”

Dedication and Perseverance Bring Success for Award-winning Inspector


NPI Franchisee Scott Hagan

Scott Hagan was a maintenance specialist for Caterpillar Tractors, where he’d worked for 16 years. Anticipating a plant shutdown that would put him out of a job, Hagan began to look for another career.

“I had never heard the term ‘home inspector,’ but my sister-in-law mentioned it to me and passed along a magazine article to review,” Hagan said. “She knew I had helped my brother through the years in his home improvement business and that I was interested in that type of work.”

That hint in the summer of 1996 sent Scott, and Abbottstown, Pennsylvania, resident on a search to educate himself about home inspectors. He started by requesting a list of home inspectors from the American Society of Home Inspectors (ASHI), and he followed that with Internet and magazine research and telephone calls with prospective companies. He like what he learned, particularly from National Property Inspections.

“In the conversations I’d had with National Property Inspections, I was always very impressed,” Hagan said. “So much so, I didn’t even feel I had to visit the corporate office before I purchased a franchise.

That was in August 1996. Since then, Hagan has achieved back-to-back NPI Pinnacle Awards for his drive, determination and professionalism in developing a medium-sized market.

Many property inspectors expect a slow start, but Hagan’s dry spell lasted for two years. “Realtors in my area set up all inspections. When I came on the scene, most of them had established relationships with property inspectors, and they didn’t want to try someone new.”

So, Hagan set out to make a name for himself, visiting offices with newsletters and candy jars — anything to promote himself. “When I did get an inspection, I tried to do the best job possible,” he said. Eventually his new career took off, and his wife, Debbie, quit her job to become the office manager of his NPI franchise.

Having a reputation for being dependable has helped Hagan grow his southeastern Pennsylvania territory near the Maryland border, where apple orchards, paper mills and Harley Davidson motorcycles are among the largest industries. “Realtors know they can count on me to arrive when I’m scheduled and to do a good job,” Hagan said.

When he began his business, Hagan was personally delivering reports the day after the inspections. Technology advances since 1996 mean that Hagan now generates on-site inspection reports, which has helped him further improve his customer service. He’s also found that supplementing his general home inspections with radon, septic and well inspections, as well as water testing, is profitable in his area.

“The advice I would give to a new inspector is, ‘Don’t give up,” Hagan said. “Do the best job you can and eventually it will pay off. Also, if an approach is not working, don’t be afraid to try something else.”